Trust, Communication, and Leadership
Article published in the Association for Talent Development.
Author: Kellie Cummings
Topic
Communication and Trust
The science
Managers listening behaviors have a significant impact on employees’ organizational commitment.
Why it matters
Formal and informal communication channels are essential for maintaining a climate of trust within the organization.
Key points
Perception of effective communication with senior management has one of the strongest effects on a company’s trust climate.
When communication channels begin to deteriorate, misunderstandings and misrepresentations abound and a climate of mistrust sets in.
Managers' ability to listen, communicate clearly, and lead had the strongest effect on employees’ organizational commitment.
To promote and build positive trust relationships, senior managers must communicate as honestly and directly as possible with their employees, particularly during uncertain times.